Efficiently route calls, resolve disputes fairly and quickly. A great customer experience leads to better customer retention and more sales.
Handle calls while on the move, connect multiple locations together and use any device anytime. By being dynamic and response you can respond to your customers wherever you are.
Better tooling for staff training, review staff performance and track activity real time. Having analytics right at your fingertips enables fast and informed decisions to be made.
Eradication of site hardware, lower call costs and prevention of fraudulent activity help lower your costs yet provide you with better reliability, higher quality and enterprise features at a fraction of the cost.
Create your own pin protected conference bridges for our easy to use interface with no theoretical limit to the number of conference participants.
Unlimited voicemail boxes for users and ring groups. You can access your voicemails via phone, receive them via email or listen through our secure online portal.
Customizable IVR prompts can be used to route causes effectively to their required destination and capture key client information along the way prior to an agent answering the call.
Take your calls with you on the move. Either connect from your SmartPhone or VoIP enabled phone anywhere in the world, anywhere where you have an internet connection.
Whether it’s to solve a customer complaint or to simply listen back to that phone number you wrote down wrong, this is an invaluable tool.
Reports can be tailored to provide the necessary statistics to help drive your business forward and ensure you are maximizing agent performance and sales potential.
Some other features include Call Forwarding/Transferring, Call Monitoring, Forwarding, Call Queuing, Silent Listen/Intrude, Dial by name, Music on hold, Missed call notification, Customized Caller ID
VoIP is a technology that allows you to carry your phone traffic over the internet. In doing so this enables you to use existing infrastructure without having to buy expensive phone systems. You only need to look after your internet which you’ll already be doing. Individuals, small and large business alike can benefit from the numerous additional features that this makes possible. Features like call recording are now viable for small companies and individuals where previously this was only in the domain of the large business. With all the expensive hardware in the cloud (some magical place on the internet) you no longer need to bring on staff to manage it as this is managed as part of the service.
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